Monitoring and Support

Monitoring services allow you to focus on your operations while we watch your back.

At West Central Technology, we don’t believe in a one-size-fits-all approach. We offer a variety of products and services to fit your organization’s needs and budget. In the world of technology, it is important to maintain, update, and monitor your devices. West Central Technology has several monitoring options that can help! WCT will help monitor your workstations, servers, firewalls, and your entire network with SIEM. Our goal is to assist our clients with a customized, proactive IT environment where there are no surprises.

Service Team Matthew Travis Luis

Workstation Monitoring

With workstation monitoring, we deploy tools to identify and troubleshoot performance issues before they impact end-users and the overall business. Workstation monitoring allows us to monitor end-user computers for potential software and hardware issues. West Central Technology receives real-time reporting on CPU, RAM, and drive space usage, which helps us analyze and predict performance problems before they occur. It also provides patch management, which not only ensures Windows updates are regularly installed but also helps vet the patches before they are applied to end-user machines. WCT tests each update before it gets installed on our customers' computers. Monitoring helps keep your teams’ workstations performing at top speed, which in turn keeps your business running smoothly.

Server Monitoring

Servers are a critical element of an IT environment. They not only provide hardware resources and functions to other systems and applications, but they may facilitate end-user productivity. Servers may be on-premises physical servers, cloud servers, or virtualized servers spread across different hardware. When it comes to server monitoring, we gain visibility into the activity on your server, whether it is physical, cloud-based, or virtual. A server that is well maintained, updated, and monitored makes employees and customers happy because it offers them a smooth end-user experience. Server Monitoring should give you peace of mind knowing a critical element of your IT environment is being monitored.

Firewall Monitoring

Firewall monitoring is the act of tracking firewall metrics to ensure it is running efficiently and effectively protecting your network. It is a common misconception that a firewall can be set up and then left to do its job. Monitoring a firewall ensures that updates are applied regularly and that the firewall is running effectively.

Firewall monitoring provides the capability of ongoing monitoring of the firewall(s) and their internet connections. We can detect network outages as soon as they happen and start the process of assisting in restoring services. It also includes any changes or additions to the firewall configuration on a monthly basis, as well as regular firmware updates. Troubleshooting time is also covered by firewall monitoring as long as you have a Watchguard firewall.

SIEM (Security Information and Event Management)

SIEM stands for Security Information and Event Management. SIEM is a security solution that helps organizations detect threats before they disrupt business. It is a type of software that is used to collect, analyze, manage, and report security-related data from various systems, such as network devices, servers, and applications.

The main benefits of using SIEM include improving visibility by providing a centralized view of data, automating many of the manual processes associated with log collection and analysis, correlating events from multiple systems, and reporting on the organization’s overall security posture. This provides another level of security by using services and software to analyze the entire network.

West Central Technology Support

At West Central Technology, we believe that solutions do not come in a one-size-fits all. Each business is unique and requires a different level of support. We have created solutions to provide a customized experience of support, security, and value to our clients.

Let's work together!

Contact us today to see how we can help you succeed. 

Scroll to Top