Question 1

24/7 Monitoring

Accepted Answer

We monitor your entire network and make sure it is running as securely and efficiently as it can. You can sleep easy knowing we have our eyes on your infrastructure. In many cases, we can remediate the issue(s) before you even know that they are happening.

Question 2

Dedicated Support Staff

Accepted Answer

West Central Technology provides skilled support team who are available from 8am to 5pm CST, excluding holidays. Our knowledgeable staff is dedicated to helping you make technology work for your organization, offering fast, personable, and effective service within these hours.

For emergency support outside standard hours, West Central Technology offers 24/7 remote support, ensuring that critical issues can be addressed at any time, not just during regular business hours. This means your organization can rely on prompt assistance whenever needed, including emergencies that occur overnight or on weekends .

Question 3

Patching and Updates

Accepted Answer

Keeping your software, applications, and operating systems up to date is a critical part of maintaining a secure and reliable IT environment. West Central Technology manages patching and updates to address security vulnerabilities, bugs, performance issues, and other software concerns.

We take a proactive approach by applying updates in a timely manner while considering your business operations. When appropriate, patches are tested and their functionality is verified before deployment to help minimize disruptions and ensure your systems continue to perform as expected.

Regular patching and updates help reduce security risks, improve system reliability, and keep your technology running smoothly—giving you greater confidence in the systems your business depends on.

Question 4

Endpoint Detection & Response (EDR)

Accepted Answer

Endpoint Detection & Response (EDR) is a cybersecurity solution that safeguards company data from malware, viruses, and cyber-attacks. EDR replaces outdated anti-virus technology and defends against fileless and script-based threats, zero-day vulnerabilities, and can even roll back a ransomware attack. It uses AI and machine learning to detect and prevent advanced threats in real time, including zero-day vulnerabilities. Behavioral analysis is used to monitor program activity, and suspicious behavior triggers automated responses such as terminating services and quarantining files.

Question 5

Email Protection and Archiving

Accepted Answer

Email protection for the modern age. We not only deliver a spam filter solution that helps keep unwanted emails out of your workers inbox, we also utilize advance threat protection to help protect your users from getting infected emails. Our email protection is then brought together with an archiving solution to protect your company from losing emails due to unintentional and intentional deletion.

Question 6

Security Awareness Training

Accepted Answer

Security Awareness Training helps employees recognize and respond to common cyber threats such as phishing emails, social engineering scams, password attacks, and other security risks. Through ongoing education and simulated training exercises, organizations can strengthen their first line of defense, reduce the risk of human error, and create a culture of cybersecurity awareness across the workplace.

Question 7

Multi-Factor Authentication (MFA)

Accepted Answer

MFA (Multi-Factor Authentication) adds an extra layer of security to your account by requiring more than just a password.

Typically, it requires two or more of:

Something you know: password or PIN
Something you have: phone, security key, authenticator app
Something you are: fingerprint or face scan

Why use MFA? Even if someone steals your password, they usually still can't access your account without the second factor. This greatly reduces the risk of account takeovers.

Question 8

Dedicated Support Staff

Accepted Answer

A Dedicated Service Team gives your organization direct access to a group of trusted IT professionals who understand your environment, users, and technology goals. Instead of working with a different technician every time, you benefit from a consistent team that can provide faster support, proactive guidance, and personalized service to help keep your systems running smoothly and your organization productive.

Question 9

Backup Solutions

Accepted Answer

Backup solutions protect your organization’s critical data from accidental deletion, cyberattacks, hardware failures, and other unexpected events. By securely backing up data both on-site and in the cloud, you can quickly recover files, systems, emails, and other essential information when needed. This helps minimize downtime, reduce business disruption, and keep your organization running smoothly.

The 3-2-1 Backup Strategy

The 3-2-1 backup rule provides a proven approach to protecting your data. It means keeping three copies of your data, stored on two different types of media, with one copy kept off-site or in the cloud. This strategy adds an extra layer of protection against cyberattacks, hardware failures, accidental deletion, and disasters—helping your organization recover quickly when it matters most.

Simple IT Management

Simple IT Management

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