We are excited for the opportunity to work together.
As a new customer with WCT (West Central Technology), we wanted to take a moment to give you some information on how we can best work together.
Need help or have an IT question? Great! That's what we're here for.
If you need help right away
Please call us at 320-441-7050!
There are several ways to get help by starting a support ticket
- By phone at 320-441-7050
- Submit a support request on our website.
- Email us at [email protected].
Watch the video to see how to submit a support request on our website!
View your existing support tickets
Check out your existing support tickets and see updates as we work to resolve your issue.
We pay close attention to our ticket board so you won't have to wait long for a response and a resolution.
Watch this video to see how to view existing tickets.
Get Remote Support Now
Allow our technicians access to remote in to your machine to solve or experience an issue immediately. Go to the bottom of the website and click the "Get Help" button, then call in to our Network Operations Center and a technician will give you a code.
Watch the video to see how to grant your technician easy, remote access to your machine.
Paying your bill is easy using our Payment Portal
Invoices are sent via email in addition to being available 24/7 on our Payment Portal. All invoices are due 30 days from the date they are sent to you.
Invoices are Sent Biweekly
Any week we help you, those tasks are documented, and you will get an invoice in the following weeks.
Statements Sent Monthly
The first week of the following month, you'll receive a statement with a compilation of your invoices for the previous month's work.
Accessing Your Payment Portal
Please note that your Payment Portal login credentials may be different than your Support login credentials.
Logging in for the first time?
View our step-by-step guide to accessing and exploring your new account.
Don't foreget to take advantage of our customer benefits.
We've implemented two programs to ensure your technology is taken care of AND saves you money.
