Remote IT Support
When your IT systems go down, your organization operations—and your clients’—can be severely disrupted, leading to lost time, productivity, and revenue. Our expert remote IT support team is here to help. We can quickly diagnose and resolve most technical issues without the need for an on-site visit, getting your company back up and running efficiently.
Fast and Secure Remote Support
With remote support, one of our experienced technicians can instantly connect to your device. Once connected, they can securely take control of the system to perform updates, install necessary software, troubleshoot issues, and provide on-demand technical support. This allows your organization to minimize downtime and keep operations running smoothly, no matter where your team is located.
If you need help right away
Please call us at 320-441-7050!
There are several ways to get help by starting a support ticket
- By phone at 320-441-7050
- Submit a support request on our website.
- Email us at [email protected].
How to Get Remote Support
Getting help is simple. To allow our technicians to remotely access your computer and resolve issues in real time, follow these steps:
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Scroll to the top of our website and click the “Help Me” button.
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Call our Service Desk to speak with a technician.
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The technician will provide you with a secure access code to begin the remote session.
Once the connection is established, our technician will remotely view and control your device to identify and fix the issue immediately.
Frequently Asked Questions about the Remote Support
Typically, no. As part of West Central Technology’s Managed Services, a remote support agent is already installed on client devices. This allows our technicians to quickly and securely connect when assistance is needed.