Existing Support Tickets

To access the Support Portal, go to www.westcentraltechnology.com and click “My Account” in the top right corner. Then, select “Login to My Support Portal.”

Once you enter your work email address, you can choose from three login methods:

• Sign in with Microsoft: If your organization uses Office 365.

• Sign in using Email Token: A one-time code will be emailed to you for quick access.

• Sign in using Password: Use your existing Support Portal password.

After logging in:

1. Click “Tickets” on the left-hand side.

2. Select “My Tickets.”

3. Click “New Ticket” at the top middle of the page.

4. Choose “Requests” → “Service Ticket.”

5. Fill out the relevant details about your issue and click “Submit.”

Your request will be sent to our support team for review and resolution.

To review your tickets:

1. Click “Tickets” → “My Tickets.”

2. Select the ticket you want to view.
   You can see the status, add notes or replies, or close the ticket directly from this page.

If you’re experiencing trouble logging in or submitting a ticket, please contact our support team directly at (320) 441-7050 for immediate assistance.