We are Excited for the opportunity to work together.
As a new customer with West Central Technology, we wanted to take a moment to give you some information on how we can best work together.
Need help or have an IT question? Great! That is what we are here for.
If you need help right away
Please call us at 320-441-7050!
There are several ways to get help by starting a support ticket.
- By phone at 320-441-7050
- Submit a support request on our website.
- Email us at [email protected].
Watch the video to see how to submit a support request on our website!
View your existing support tickets
Check out your existing support tickets and see updates as we work to resolve your issue.
We pay close attention to our ticket board so you won't have to wait long for a response and a resolution.
Watch this video to see how to view existing tickets.
Get Remote Support Now
Allow our technicians access to remote in to your machine to solve or experience an issue immediately. Go to the bottom of the website and click the "Get Help" button, then call in to our service desk and a technician will give you a code.
Watch the video to see how to grant your technician easy, remote access to your machine.
Accessing Your Billing Portal
To enhance your convenience, we offer a secure and user-friendly billing portal for hasslefree online payments to your account. Our billing portal is available 24/7 for online payments. Please note that your Billing Portal login credentials may be different than your Support login credentials. Once logged in, navigate around—it’s user-friendly and a valuable resource for your team.
Logging in for the first time?
View our comprehensive step by step guide to accessing and navigating your new account.
Recurring Service Invoices
Invoices for monthly service are sent at the beginning of each month; you will find them in your email inbox the first week of the following month. These invoices are for recurring services and recurring licensing only. These services are billed separately from other product and service invoices.
Bi-Weekly Invoices
We invoice on a biweekly schedule and send invoices to your email. These invoices include any product purchased or service provided. All service support provided during the period is documented and included as part of the invoice. Invoices are accessible 24/7 on our billing portal and are due for payment within 30 days from the date of issuance.