Business Technical Review: A Look into Your IT Environment
Business Technical Review (BTR) serves as your roadmap for a robust, reliable technical infrastructure. Business technical reviews are among the most valuable tools you can use to check the health of your business's IT infrastructure. Some possible reasons for conducting a business technical review are:
- Assessing your current IT infrastructure, systems, applications, and processes
- Evaluating your IT needs, challenges, and objectives.
- Identifying gaps, risks, and areas for improvement
- Recommending solutions and best practices to address your IT issues and enhance your IT capabilities.
- Providing a detailed report and roadmap for implementing the proposed solutions
A business technical review can provide valuable insights and benefits for any business.
How We Provide Business Technical Reviews for your Company
When you hired your managed service provider, it was to help you with many of the IT-related processes in your business, as well as manage routine system procedures so that your in-house staff can concentrate on the core of your business. During the business technical review, West Central Technology will present how our services have impacted on your business.
We provide you with summaries of how each aspect of the business has performed. This will include an illustration of how you utilized West Central Technology as your MSP provider, ticket volumes, who submitted the ticket, and common issues your team is running into.
What to Expect in Your Review
The business technical review is your chance to put your business in the best possible position for continued growth and success. At the same time, it also functions as an evaluation of how West Central Technology, as your IT provider, has been able to help you achieve your business goals. We are looking for ways to improve your IT reliability, availability, and scalability while supporting your business growth and IT security vulnerabilities.
Some of the standard inclusions that you can expect in your business technical review are:
Understanding your Team’s IT needs
We review your service agreements with you to ensure they are in line with your business needs. We also look at the efficiency of our help desk and support team by analyzing response times, issue resolution rates, and user experience to enhance support mechanisms. This review helps us understand your business needs and gives you insight into the common issues that your business has.
Service and Solutions Review
A periodic review of your IT services is key to ensuring they align with business objectives, meet user expectations, and adhere to industry best practices. Ensure that your systems are protected against the latest threats and that all security measures are implemented.
Future Planning
Plan ahead for your IT needs, and make sure your infrastructure can handle the expected growth. This means checking the scalability of both your hardware and software. Our team will recommend upgrades for your IT systems, such as new computers, license renewals, or enhanced security, to ensure your business runs smoothly. We will also identify the areas that require immediate or special attention. By planning for the future, you can budget for the IT expenses that your business will face, such as replacing outdated hardware, servers, firewalls, or SANs. This will allow you forecast the costs and prepare for the necessary updates.
Business technical reviews are a free service we provide to any of our clients. By conducting regular reviews, businesses can proactively identify and address potential issues, improve efficiency, and position themselves to leverage emerging technology. Stay ahead in the dynamic business landscape by keeping a vigilant eye on the health, security, and scalability of your IT environment. No one wants a surprise; you may need a new server, or the switch you are relying on is outdated. Having a business technical review can be a proactive approach regarding your IT environment. Contact your client advisor today set up your Business Technical Review!