Now more than ever working remote has become the name of the game. Can your employees work productively from anywhere using voice apps on their smartphones?

How about conducting business meetings via web conferencing without requiring apps? Or even assisting customer requests via website live chat? With 3CX they can do this and much more.

Frequently Asked Questions about 3CX

My headset is having issues. What can I do?

Step 1: Disconnect headset from all sources of power by removing the cables from the bottom of the base and wait 30 seconds.

Step 2: Reconnect the headset, then check if you are having the same issues. Still having issues contact West Central Technology for support.

How do I change the BLF buttons on my phone?

The buttons on your phone that show internal extensions are referred to as BLF buttons.

Step 1: To change the buttons from the Web Client, click the Three Dots on bottom left, then click Settings, and find BLF menu.

Step 2: On this menu you can change the order and action of the buttons on your phone. Once the changes are made, power cycle your phone (disconnect from all sources of power, wait 30 seconds, then plug back in).

*If your phone has a template your buttons may reset.

How do I set up the 3CX Web Client on my computer?

Step 1: Logging into the 3CX Web Client will require the “Welcome Email” to be sent for your extension.

Step 2: If you can’t find your Welcome Email, contact West Central Technology. We can send you a new Welcome Email.

I'm having issues with outbound calling. What do I do?

There are a many different possible carriers for the 3CX phone system.

For issues calling outside your phone system, it is best to speak directly with the carrier. These external issues may present as the inability to connect to an outside number, distorted audio, or delayed audio.

If you are unsure who the carrier is or how to handle these issues, contact West Central Technology.

Let's work together!

Contact us today to see how we can help you succeed. 

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