Barracuda

There are multiple methods to block a sender.

If you have a message inside a quarantine notification email that you know is bad, you can click the BLOCK LIST to add the sender's full email address to your individual email without affecting others inside your company.

If there is a whole domain you want to block, that is possible too. Should it be blocked for just you or would it benefit the entire company to be blocked? Let us assist you, open a support ticket so we can help.

If an email is quarantined, it will show up in your next quarantine notification email. From there, you can click "Deliver" to send the message.

If an email is blocked, you do not receive a quarantine notification for it. You will need to open a support ticket with West Central Technology so they can review the reason why it was blocked.

To view and manage your quarantined emails you have two options.

The first option is to find a previous spam notification message and click the View Message Log button located in the lower right corner. This will automatically launch a web page and log you into the portal.

The second option is to go to spam.wctcloudservices.com. Here you will need to login. Typically, with your Microsoft 365 username and password.

There are multiple reasons why you might not be receiving emails. Open a ticket with West Central Technology so we can review the cause and work to resolve it.

Each company can be configured differently for when and how frequently it receives quarantine messages. The default configuration is every hour; however, at the time of deployment, this could have been customized to better suit your company's needs. Contact West Central Technology support to ask about your company's settings.

If you are a customer who utilizes our KnowBe4 product, simply click the Phish Alert button located on your Outlook Ribbon. This will send West Central Technology a copy of the message for us to review.

If you are not a KnowBe4 customer, you may forward the email to [email protected] and describe your concerns. A ticket will be automatically generated so we can review the content and help you determine if it is a risk.