Question 1

What is DefensX?

Accepted Answer

DefensX is a cybersecurity solution that helps protect users from phishing, malware, credential theft, and other online threats by adding security controls directly to the web browsing experience. It provides preventative protection by blocking malicious websites before users can connect to them.

Question 2

Why is our organization implementing DefensX?

Accepted Answer

DefensX adds an additional layer of security to help reduce cyber risk. It helps protect users from malicious websites, phishing attempts, and unsafe online activity that could lead to security incidents or data loss.

Question 3

What does DefensX do?

Accepted Answer

DefensX helps:

Block dangerous and malicious websites before they load.
Warn users about suspicious or fake login pages.
Help prevent sensitive company information from being shared on unsafe websites.
Add security without significantly changing the way users browse the internet.

Question 4

Will I notice any changes when browsing?

Accepted Answer

Yes. A DefensX browser extension will be installed, and you may occasionally see notifications or warning pages when a website is identified as unsafe. These alerts are expected and are designed to keep users and company data secure.

Question 5

Why was a website blocked?

Accepted Answer

If a website is known to be malicious, suspicious, or violates security policies, DefensX may block access to it. This helps prevent malware infections, phishing attacks, and other security threats before they can affect your device.

Question 6

What should I do if I believe a safe website was blocked?

Accepted Answer

If you believe a legitimate website has been blocked in error, contact your IT team. They can review the site and determine whether access should be allowed.

Question 7

What happens if I enter my password on a suspicious website?

Accepted Answer

DefensX may display a warning or prevent credentials from being entered on suspicious login pages. This helps protect user accounts from phishing attacks and credential theft.

Question 8

Can I disable or remove the DefensX browser extension?

Accepted Answer

No. The browser extension is a required part of the protection provided by DefensX and should not be removed or disabled. Keeping the extension active helps ensure the organization remains protected from web-based threats.

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